Skills : Opening and Closing Procedures, Banking and Cash Control, Merchandising and Inventory Management, Outstanding Communication Skills, Accurate Cash handling, Conflict Resolution Skills, Sales Professional, Store Operations, Commission Sales, Recruiting, and Interviewing. ), Experience with CNC equipment (Optotech, Satisloh, Schneider, etc.) May be required to use CIS for charting and recording information, Trouble shoots patient vision and frame fitting problems. Strong customer service skills. An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. The following Optician sample resume is created using Flexi Resume Builder. Assists member in the selection of the their eyewear to conform to prescription specifications; advises and recommends the various lens style and any options available that will enhance the member's desired application for their new eyewear, size considerations, and style applications in accordance with the member's personal preference, Inspects and verifies the accuracy of incoming orders from production to assure compliance with national and Kaiser Permanente standards, Assists supervisor in tracking product activity regarding ordering, receiving, usage, and requirements for items for inventory and supplies required for member care and service. Responsible for inventory control. Educating patients on both eyeglasses and contacts, explaining prescriptions, helping patients select frames ensuring that they are appropriately fitted as well as helping them select the best lens/options to fit their lifestyle. The degree to which one shows resolve and determination to accomplish objectives. Employ technical proficiency to troubleshoot lenses using the lensometer. Educating patients on differences between single vision and multifocal lenses and proper wear and use of chosen lenses. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues, Responsible for communicating the preferred lens family of products and the benefits of each Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken, Responsible for conducting and recording various measurements that are required to fabricate the lenses, Responsible for follow-up with the eyewear orders through completion and delivery, Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram, Responsible for interpreting, explaining, and properly applying vision insurance coverage, Previous computer experience and basic math skills preferred, Previous customer service, retail, or hospitality experience preferred, Analyzes and interprets eye wear prescriptions from a licensed physician or Optometrist, Takes accurate measurements of the face including interpupillary distances to ensure correct fit and positioning, Personalizes each patient engagement to meet the individuals unique optical needs by gathering relevant hobby and lifestyle information, Counsels patients on the available lens and frame options that meet their unique lifestyle and eyewear needs, Inputs patient and prescription data accurately for the work order into the Optical software systems, Verifies the accuracy and quality of the finished spectacles, Advises patients on how to wear and care for their spectacles, Provides and role-models excellent patient care in a professional, caring, clean safe environment, Ensures the privacy and confidentiality of Protected Health Information (PHI) as required by HIPPA and other federal and state privacy rules and regulations, Performs Optical Care Representative duties as needed, High School diploma or equivalent and must be at least 18 years of age, Certified through the American Board of Optometry, At least 1 year of experience as a dispensing Optician, Mathematical skills including calculating measurements, Detailed knowledge of current fitting standards and fashion trends for frames, Proficiency in MS Windows , MS Office Applications and Optical software, Working knowledge of Vision Insurance plans, Live the Shopko values:Service, Honest, Open, Passionate, Kind, One, Evaluates patient facial structure to determine proper frame fit. This is expressed by tactfully responding to patron inquiries and assisting patrons in a prompt and friendly manner, Works under the general supervision of a designated supervisor who makes assignments, and is available for advice and assistance, Work is reviewed for accuracy, adequacy, adherence to procedures and instructions, and customer satisfaction, Orders frames, lenses, contacts and general optical supplies, Dispenses hard, soft, gas permeable and disposable contacts, Works with lens laboratories, frame and contact lens suppliers as needed to ensure the lowest prices possible, Orders and fills department office supplies through the Purchasing department, Files paperwork within 48 hours of dispensing lenses, Ensures accurate billing procedures including properly completed slips and insurance forms, Writes job orders for the laboratory and monitors status of all orders to ensure that schedules are met, Totals all invoices and files dispensed orders on a daily basis, Opens and closes the department according to routine procedures, Over 3 years and up to and including 5 years of experience, Customize the patient’s spectacle prescription using the E.A.R.N. b. Assist doctor in pretesting patients in a timely manner and putting information on the computer. Verifies customer satisfaction by performing followup calls after delivery of eyewear, Experience with contact lens fitting preferred, Must register to take, and successfully pass the first scheduled American Board of Opticianary certification examination after hire, and have a minimum of two-years full-time Optical Department experience, Proven ability to interact with patients and staff in a courteous and cooperative manner, Proven ability to interpret eyeglass and contact lens prescriptions, Proven ability to advise and assist patient in frame and lens selection, Proven ability to perform measurements of frame and lens specifications, Proven ability to provide patient contact lens insertion and removal training, Proven ability to consult with patient and resolve eyewear and contact lenses problems or concerns, Proven ability to perform eyewear adjustments and repairs, Place orders for frame and lenses fabrication with approved optical laboratories, Place orders for contact lenses with approved contact lenses laboratories / vendors, Verify orders (eyeglasses or contact lenses) received from optical contact lens laboratories / vendors to ensure accuracy, Maintain frame-display board by accurate pricing and purchasing of appropriate frame product and performing physical count as directed, Maintain diagnostic contact lens inventory by organizing, cleaning and performing physical count as directed, Price and collect fees for eyewear and contact lenses, Responsible for answering telephone, maintaining files, contacting patients, preparing reports and other office functions as necessary, Maintain knowledge of appointment scheduling practices, Maintain knowledge of appointment scheduling policies and procedures, Must have good telephone and communication skills, Must be able to interpret, adapt, and apply guidelines and policies, Must be able to communicate clearly and establish effective working relationships with patients, staff, and the public, Previous experience with work on lensometer preferred, Conveys a commitment to providing unsurpassed customer service by ensuring product meets all dispensing quality standards before approving, Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems, Assists co-workers who have questions or problems; cooperates readily in group efforts, Ensures finished eyewear meets optical standards and customer requirements/requests, Supports leadership in a FUN, SAFE work environment all associates, Comfortable with use of technology to engage and educate associates, Previous customer service and retail experience, Strong customer service skills: communicator, listener and team builder, Fills prescriptions for glasses and contact lens using internal and external sources, Assists patients with selecting eyewear, ensuring accurate prescription, fit and patient satisfaction, Performs administrative duties, including patient scheduling, billing and fee collection, Maintain appropriate inventory of eyewear, accessories and supplies, Educate patients regarding eyewear options and care of eyewear, Perform appropriate eyewear measurements, adjustments, and minor repairs to eyewear, Coordinate and prioritize workflow for eyewear orders, Ensure eyewear orders are correct and dispensed to patients in timely manner, Accurately and efficiently schedule and register patients utilizing the electronic health record. Including five-day callbacks to ensure the patient is satisfied with their previous orders and callbacks to ensure that patients are aware they are due for their annual exams. Keeps current on product and availability, May support Optometrist in screening when Assistant is not available, Communicates with Optometrist to minimize rework, Minimum of three (3) years of experience as an optician or contact lens technician. The degree to which one can control emotions at work. The optician resume above is a short sample of one you can use to build your own. 123 Elm Street, West Hartford, CT 06110, ... DOWNLOAD PDF HERE. Dependability: Being reliable, responsible, and willing to fulfill obligations. Discuss customer’s needs, occupation and hobbies to determine best lenses to suite lifestyle, Verify quality and measurements of materials returned from lab using lensometer, Possess ability to begin jobs without prompting, maintain productivity in both quantity and quality of work and appropriately plan and organize work for maximization, Assis the supervisor with the formulation of polices practices and guidelines related to dispensary and lab. Analyzes, solves, and corrects customer service issues, Motivate sales associates to exceed Company goals, 2 – 4 years of experience in ophthalmic related work is required, Experience with Ophthalmic equipment is required, Knowledge of Vision Insurance is required, Experience in edging and assembly is a plus, Responsible for using precision equipment to measure various eye features, including corneal thickness and pupil distance. Work with representatives of frame manufacturers to determine appropriate frames to purchase for populations served. Ensure quality standards are met, Ensure proper communication to General Manager and/or Division/District Manager on all pertinent issues, Coordinate the delivery of eyewear products to customers according to NVI guidelines, Shows patience and courtesy with others; tracks down answers to unfamiliar questions or products, Acts as a leader in optical acumen that provides a voice for associates due to their expertise, Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details, Proficient in Order tracker to support customers getting orders RWP (ready when promised), Natural ability in building a client following, Drives profitable store sales by fostering a retail selling culture through the duration of the sales process, Increases customer count through proactively performing customer driving behaviors inclusive of conducing in store Public Announcements (PA), making patient and customer recalls and other in-Host customer awareness activities, Assists with ensuring the store is effectively merchandised and presented according to Brand and Company standards, Provides high quality service through accurate measurements, correct pricing and by setting realistic expectations on timelines, Assists with timely implementation of approved Marketing programs by execution of marketing and pricing promotions and initiatives, Company standards for signage and creation of Host awareness, Accurately operates the POS system and accounts for all transactions, Opens and/or closes the store according to store guidelines, Ensures positive and productive host relationships through Host participation, support and satisfaction. Check out real resumes from actual people. Click the button below to make your resume in this design. Assist patients with frame selection, dispensing and repairing eyeglasses. Refers to the ability to avoid being hostile, temperamental, high-strung, irritable, or touchy. The degree to which one can control emotions at work.Judgment: The degree to which one is able to analyze typical business problems and determine appropriate courses of action. No need to think about design details. - Instantly download in PDF format or share a custom link. Excellent team building and leadership skills with the knowledge to efficiently make critical decisions. File and manage patient charts and submit appropriately through the suggestion of verifying 3-4. Charges and credits finishing lab resources, reviewed and modified lens inventory and prescriptions in records contact! Patient optician resume pdf skills, and run the additional test as needed to record information by characters! 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